Enhancing Purchaser Skills

-the key to efficient administrative processes


Efficient support processes that are resource efficient and create a value for the business can only be established through a holistic view of how the processes flow in the business. This means that providers and clients must share responsibility for the service delivery. Studies show that in many cases the purchaser draws up fragmented and overly detailed requirements on how individual procedures are to be designed. In the worst cases almost no focus at all is put on the order and the problems end up on the service provider's table. PS Provider's experience shows that a commercial client role is a key element to making a transfer (and continuous operation) of the administration to a service provider successful. This is because the ongoing development of the administration is too important to be handled by a service provider. Examples of key factors needed to succeed in establishing a commercial client organization are:



  • Align the organization to meet the new conditions - avoid shadow organizations
  • Establish clear roles and responsibilities which can interact with the new service unit and its forums
  • Concentrate on deliveries from the service unit, instead of how the process is implemented


PS Provider supports its clients in developing the purchaser role for administrative services. The following development needs are addressed by PS Provider's method:


  • Improve cost awareness and responsibility among purchasers in the organization.
  • Clarifying the purchaser role by categorizing different types of purchaser and creating an understanding among senior staff.
  • How to maximize the value of requested services to the organization.
  • Create an understanding / awareness of what drives costs at the supplier and how, through better input, one can achieve improvements for both parties.
  • Understand the purchaser's and the organization's focus in the relationship with the supplier, i.e., the required set outputs (quality, time), price, forecasting and collaboration.